Welcome to HiDoc, a service operated by HiDoc HDHQ4 LLC ("HiDoc," "we," "us," or "our"). By using our website, booking platform, or telehealth services (collectively, the "Services"), you agree to these Terms & Conditions ("Terms"). If you do not agree, please do not use our Services.
These Terms, along with our Privacy Policy, govern your access to and use of HiDoc's website and services. By accessing, scheduling, or completing a telehealth appointment, you confirm that you are at least 18 years old (or the age of majority in your state) and legally able to enter into this agreement.
HiDoc connects patients with licensed healthcare professionals for evaluations and recommendations related to medical cannabis, where permitted by state law. HiDoc is not a dispensary, pharmacy, or cannabis product retailer.
HiDoc's role is administrative and technical — facilitating scheduling, telehealth access, and documentation. All medical decisions, diagnoses, and certifications are made solely by the licensed healthcare professional you meet with.
Information on our website, social media, or educational materials is provided for general informational purposes only and should not be taken as medical or legal advice.
Always consult directly with a licensed provider for diagnosis, treatment, or any medical recommendation. Never disregard or delay professional advice because of information you read on HiDoc's website.
For questions about how medical cannabis certification may affect your employment, housing, custody arrangements, firearm ownership, or professional licensing, please consult with a licensed attorney.
HiDoc is not an emergency medical service. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
If you are in crisis or experiencing thoughts of self-harm, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
Cannabis remains a Schedule I controlled substance under federal law. Medical cannabis certification provides protection under state law only and does not provide protection under federal law.
This may affect individuals who work for federal employers, hold security clearances, reside in federally subsidized housing, or are subject to federal regulations.
You are responsible for understanding applicable laws in your state and consulting with an attorney if you have concerns before seeking certification.
You must:
Providing false or misleading information may result in denial of service or revocation of a certification.
By booking an appointment, you consent to receive healthcare services via telehealth — including video, audio, and electronic communication.
You understand the limitations of telehealth, including potential interruptions or delays, and acknowledge that HiDoc cannot guarantee a particular outcome or state approval.
Your provider may determine that telehealth is not appropriate in certain circumstances and may refer you to in-person care.
Fees for appointments are due at the time of booking unless otherwise noted. HiDoc accepts payments through secure third-party processors.
All sales are considered final unless a technical issue or provider cancellation prevents the completion of your consultation.
Cancellations made before the evaluation is completed are eligible for a refund minus a $20 processing fee.
Refund requests must be submitted to support@sayhidoc.com within 7 days of the scheduled appointment.
In states where certification must be submitted to a medical cannabis registry, HiDoc or your provider will facilitate submission in compliance with local rules. Approval and timing are determined by the state — HiDoc does not control or guarantee state processing times.
HiDoc and its providers cannot guarantee that a patient will qualify for medical cannabis certification. Eligibility decisions are based on applicable laws and the provider's professional judgment.
HiDoc is not liable for any denial or delay of certification by state programs.
All text, graphics, logos, software, and content available through HiDoc are the property of HiDoc HDHQ4 LLC or its licensors and are protected by copyright and trademark laws.
You may not reproduce, modify, or distribute any part of our content without written permission.
To the fullest extent permitted by law, HiDoc, its owners, employees, and affiliates shall not be liable for:
HiDoc's total liability for any claim shall not exceed the amount paid by you for the specific appointment or service in question.
You agree to indemnify and hold harmless HiDoc, its affiliates, providers, contractors, and employees from any claims, liabilities, or expenses (including attorneys' fees) arising out of your use of the Services, violation of these Terms, or breach of applicable laws.
Your privacy matters deeply to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal and health information.
HiDoc does not share patient data without explicit consent, except where required by law or for certification submission to a state medical cannabis program.
Our Services are provided "as is" and "as available."
We make no warranties or representations, express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose, or non-infringement.
HiDoc does not endorse or promote any specific product, dispensary, or cannabis supplier.
Informal Resolution First: Before filing any formal dispute, you agree to contact us at support@sayhidoc.com to attempt to resolve the issue. Most concerns can be addressed within 60 days.
Arbitration Agreement: If informal resolution is unsuccessful, you and HiDoc agree to resolve any disputes through binding individual arbitration administered by the American Arbitration Association, rather than in court. The arbitrator's decision is final.
Class Action Waiver: You agree to bring any claims only in your individual capacity, not as a plaintiff or class member in any class action, collective action, or representative proceeding.
Jury Trial Waiver: Both you and HiDoc waive any right to a jury trial.
Opt-Out: You may opt out of this arbitration agreement by emailing support@sayhidoc.com within 30 days of first accepting these Terms.
Governing Law: These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes not subject to arbitration shall be resolved in the courts of Allegheny County, Pennsylvania.
HiDoc reserves the right to suspend or terminate access to its Services at any time for conduct that violates these Terms or applicable law.
HiDoc may update these Terms occasionally to reflect operational, legal, or regulatory changes. Updates will be posted with a revised effective date.
Continued use of the Services after changes means you accept the updated Terms.
For questions about these Terms, please contact:
HiDoc HDHQ4 LLC
Email: support@sayhidoc.com
